Frequently Asked Questions

Orders are typically processed within 1-2 business days of placement. Shelf-stable items ship weekdays, while refrigerated items ship Monday-Friday. Allow 2-5 days for ground delivery and 2 days for refrigerated items.

We ship nationwide via UPS within the United States.

No, we do not ship to PO boxes for security reasons. Please provide a residential street address.

Ground shipping takes 2-5 business days on average. Refrigerated items ship overnight or 2-day to ensure freshness upon arrival. Track your order online for updates.

First, check your tracking number on the carrier's website. If you can't locate it, contact us and we'll do our best to help.

Cold items ship 2-day via UPS refrigerated trucks and must be refrigerated upon arrival. Choose shelf-stable items instead if possible to avoid this fee.

We accept all major credit/debit cards, PayPal and Apple Pay for your convenience.

No, once placed we begin fulfilling orders immediately. Returns are accepted within 7 days for refunds.

Try clearing your browser cache and reloading the page. If issues persist, contact our support team for assistance.

You'll receive tracking info via email once shipped. You can also view order status on your account page anytime.

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