Shipping & Returns

Welcome to We Got Groceries! We strive to make your online shopping experience as smooth and hassle-free as possible. Below you'll find all the details on our shipping methods, timeframes and returns policy.

Product Labels 

Some of our products require refrigeration. These items will be labeled with a "Cold Shipper" icon. Products shipped in our custom-designed Cold Shippers will arrive at your door chilled within 2 business days.

All other shelf-stable items do not require special labeling or shipping. They will be shipped via ground delivery in 1-5 business days.

Shipping Methods 

Cold Shipper items are expedited via our temperature-controlled shipping partners and delivered chilled. 

Shelf-stable items ship ground. For the fastest delivery, consider shopping for room temperature selections.

Shipping Costs 

We keep rates low by subsidizing costs. Orders over $99.99 receive free shipping. Larger orders or Cold Shipper items may incur additional fees depending on location.

Shipping Timeframes

Please allow 1-2 business days for order processing. Ground packages typically arrive within 5 days, Cold Shippers within 2. Deliveries are made Monday to Friday except major holidays.

Late Orders While we strive for on-time delivery, unforeseen carrier delays can occur. We guarantee your satisfaction or will reship your order if late.

Returns

Items must be unused/unworn and returned within 7 days for a full refund. Customers are responsible for return shipping costs. Contact our support team via email for return authorization.

At We Got Groceries, we aim to make your shopping experience as pleasant and convenient as possible. Please don't hesitate to reach out with any other questions. Wishing you good health and happy shopping!